On WeWork and the recipe for success“How much of your success do you attribute to luck and how much to hard work?”Nov 21, 2023Nov 21, 2023
The Hard Truth About Customer ServiceWhat is the job of customer service? A quick Google search returns supports customers by providing helpful information, answering…Apr 8, 2021Apr 8, 2021
To Really Solve Problems, Make Them Disappear — Written by MikeIf you’ve ever heard of or read the Upstream Parable, you already know where I’m going with this. But for those who haven’t, let me have a…Oct 8, 2020Oct 8, 2020
Leave the Damn Kids AloneOne morning, as I was reading articles on my computer, I saw our 11-year-old in my peripheral vision sitting on the floor and staring…Jul 29, 2020Jul 29, 2020
How To Have Better Conversations In The Time Of Social DistressGoing through one’s Facebook feed these days seem to produce more stress than the usual entertainment it provides. The omnipresent…Apr 11, 2020Apr 11, 2020
Of Failures and New BeginningsI started the year 2019 with the goal of launching yet another startup. I thought to myself: I’ve worked in several successful startups…Aug 24, 2019Aug 24, 2019
Untitled 2018 Year-enderI didn’t plan on writing anything to end 2018. My wife had already done an amazing job writing about what we’re up against this coming…Dec 31, 2018Dec 31, 2018
Peaks, Valleys, and TroughsThe landlord was kicking us out. Our lease had expired and our small startup company needed to hit the road soon. He was nice enough to…Dec 21, 2018Dec 21, 2018