Photo by Adria Berrocal Forcada on Unsplash

What is the job of customer service? Customer service representatives (CSRs), often referred to as frontliners, are considered one of the most important members in an organization — at least on paper and in interviews. A quick Google search returns supports customers by providing helpful information, answering questions, and responding…


Photo by Erik Mclean on Unsplash

If you’ve ever heard of or read the Upstream Parable, you already know where I’m going with this. But for those who haven’t, let me have a go at a slightly different version of it.

You and your friend are camping by the side of a river. Your conversation is…


Photo by Ryoji Iwata on Unsplash

One morning, as I was reading articles on my computer, I saw our 11-year-old in my peripheral vision sitting on the floor and staring blankly into space. As my attention switched to her, she noticed it and immediately said, “I’m not bored, okay? …


Photo by Jason Leung on Unsplash

Going through one’s Facebook feed these days seem to produce more stress than the usual entertainment it provides. The omnipresent criticisms on the Philippine government’s handling of the COVID-19 situation and the never-ending back and forth between those who are for and against the current administration.

Also present in all…


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I started the year 2019 with the goal of launching yet another startup. I thought to myself: I’ve worked in several successful startups and I’ve read a lot of books about starting one, it’s about time to give it another shot. …


I didn’t plan on writing anything to end 2018. My wife had already done an amazing job writing about what we’re up against this coming year and it didn’t seem like I had the time to cook something up from scratch.

However, checking Facebook this morning, I saw thoughts I’ve…


Photo by Martin Adams on Unsplash

The landlord was kicking us out. Our lease had expired and our small startup company needed to hit the road soon. He was nice enough to let us keep the 200-square-meter office space for a couple more weeks but we had to vacate whichever things we still had in the…


Why do people all of a sudden change their entire perspective towards a person the moment they find out he or she is terminally ill and only have a finite number of days to live? …


Photo by Austin Distel on Unsplash

I’ve been working remotely — mostly from home — for the past two months. Certain circumstances in my job gave me the opportunity and one of them is a project in Thailand which I was managing. I’ve always seen remote work as something positive and productive. …


Photo by Luca Baggio on Unsplash

Taking back time from technology

By the time you read this, my profile will still be up on Facebook but it won’t be generating new content for a while. I’ve decided [once again] to go on a social media hiatus deleting the Facebook app from my phone and logging off of Instagram in the process…

Mike Sanchez

Married to one amazing woman. Dad to two humans & one Chihuahua. Jack of some trades. Chronic overthinker. 3x failed startup founder. INFJ AF. Views my own.

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